Return, Refund & Exchange Policy
Effective Date: 04-02-2025

At Khoi Garments, we value customer satisfaction and strive to provide a hassle-free shopping experience. Please read our Return, Refund, and Exchange Policy carefully before making a purchase.

1. Returns

  • You can initiate a return within 7 days of delivery.

  • The product must be unused, unwashed, and in its original packaging with tags intact.

  • To request a return, contact us at ashucablemukesh@gmail.com or call us at +91 9811055281.

  • Return shipping costs will be borne by the customer unless the product is defective or incorrect.

2. Refunds

  • Once we receive the returned product, we will inspect it and process the refund within 7-10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping charges (if any) are non-refundable.

  • If the product is damaged or not in its original condition, we reserve the right to decline the refund.

3. Exchanges

  • Exchanges are available only for defective or incorrect products.

  • You must request an exchange within 48 hours of delivery.

  • To initiate an exchange, email us at ashucablemukesh@gmail.com or call +91 9811055281.

  • The replacement will be processed once we receive and verify the returned product.

4. Non-Returnable Items

  • Customized or personalized products.

  • Innerwear, socks, and accessories due to hygiene reasons.

  • Items purchased during a sale or promotional offer (unless defective).

5. Damaged or Incorrect Products

  • If you receive a damaged or incorrect item, notify us within 48 hours with clear images of the product and packaging.

  • We will arrange a replacement or issue a refund based on the situation.

For any queries or assistance, reach out to us at:

Khoi Garments – Ensuring a Hassle-Free Shopping Experience!